How a month with us runs.

The six pages

• Scope: what your retainer covers
• Requests: sending a brief or files
• Approvals: saying yes, or asking for changes
• Reports: reading your monthly report
• Billing: invoices, subscriptions and VAT
• Contact: channels, pausing and ending

How a month runs

1. Before the monthYour launch plan, as a PDFYou: get any brief in before it.
2. Before launchCreatives to approveYou: approve in one line, or send one numbered list.
3. LaunchLive on the plan datesYou: ignore the first week's cost swings.
4. Every weekA short written check-inYou: reply only if it needs a decision.
5. First week afterYour monthly reportYou: reply on the report thread with questions.

One thread per topic. Reply on the thread it arrived on.

Between signing and launch

Five things only you can do. We launch when all five are done.

1. Day 1AccessYou: grant partner access, one page each under Access.
2. Week 1FilesYou: originals in a shared folder.
3. As they arriveApprovalsYou: sign off offer, copy, creatives and page in writing.
4. Before launch weekYour card on the ad accountYou: add it in your own Meta or Google account. Ad spend
5. Before launchLegal footerYou: send the footer details.

Meanwhile, on our side:

Tracking→Creative→Build→Test lead→Live

"Built but paused" means we are waiting on one of your five. On the Decision-Maker Pipeline™? Your steps are at Onboarding.

For your sales team

Print this for whoever answers enquiries.

• 5minutesto call every lead
• 1outcomeClosed Won or Lost, every lead
• 1valueon every won deal

Leads left open keep getting chased by the follow-ups. No CRM from us? Send the month's closed count and value instead. How it feeds your report

When you are stuck

Reply on the thread with BLOCKED in the subject and a screenshot of the whole window. Handled the same working day.

Don't work around it. No second accounts, no deleting, no retrying.

Common questions

• Who do I contact, and which channel do I use?
• What are your working hours and how fast do you reply?
• Is this included in my retainer, or is it extra?

All contact questions

Stuck? Email stephen@thegrowthbully.com with a screenshot of the whole window.