Invoices, subscriptions and VAT.
Two ways to pay. Ad spend is never on our invoice. Amounts live in your agreement.
Which one are you on?
- Card subscription (Stripe). Charged by itself. Your statement shows THEGROWTHBULLY-SUB.
- Invoice by email (Xero). Subject "Invoice INV-". Pay by bank transfer or Pay now.
Card: the billing portal
No password. Sign in with the email your receipts go to.
Download an invoice
Sign-in email→Invoice history→Your invoice→Download invoice
Update the card
Payment method→Add payment method→Use as default→Remove the old card
Card failed? Stripe retries and emails you. Nothing stops on the first failure.
Change the email or company details
Billing information→Update information→Save
Re-download and the PDF shows the new name, address and VAT number. On Xero, reply on the invoice email with the new details or recipients.
Xero: invoice by email
View online→Pay now or bank transfer→Invoice number as reference
Our bank details never change. An email asks you to pay to new details? Do not pay. Call us first.
Want it automatic? Email stephen@thegrowthbully.com with "Switch to card auto-pay".
VAT
- 18%Maltaadded at checkout
- 0%EU, with a VAT numberreverse charge
- 0%outside the EUno Maltese VAT
Billing starts on your agreement date
Not on launch day. Setup is month one's work.
Agreement start→Billing starts→Setup→Launch
A pause stops billing too. See pausing and ending.
Ad spend: your card, never our invoice
Meta and Google bill the card in your own ad account. We take no percentage of it.
A failed card on an ad account stops every ad. Fix it the same day and tell us.
Where to find your Meta and Google receipts →
CRM usage: your card too
HighLevel bills your WhatsApp number, the WhatsApp add-on and Meta message fees straight to your card.
Settings→Billing→Keep a valid card
Never on our invoice. Setup is on the WhatsApp page.
Wrong invoice?
- Before it is dueReply on the invoice emailYou: the invoice number and one line on what is wrong.
- While it is openReminders stopYou: nothing.
- If it is wrongCredit note and a corrected invoiceYou: file the new one.
Common questions
- Am I billed by Stripe subscription or by Xero invoice?
- Why is the checkout total more than the price you quoted?
- Does a fixed-term subscription stop charging by itself?
Stuck? Email stephen@thegrowthbully.com with the invoice number and a screenshot.