Working with us · Contact
Contact, pausing and ending.
One address. Email first. A clean exit if you ever leave.
Who you hear from
Stephen. Plans, reports, quotes and invoices all come from him.
stephen@thegrowthbully.com
A message asks for new bank details, a password or a click on a strange domain? Stop and email Stephen first.
Which channel
- Email: anything you want done. Reply on the thread it came on. New topic, new email.
- WhatsApp: same-day urgent only. Follow with an email.
- Calls: only the monthly review, if your agreement includes one.
- Social DMs: never. We do not read them.
Response times
- 09:00to 17:00Monday to Friday, Malta time
- 1working dayevery email acknowledged
- Samedayfor BLOCKED in the subject
- 24/7ads and alertsrun round the clock
Meetings: written first
No set-up calls. Give us partner access (Step 1) and we work from our side. Anything easier shown comes as a short recorded video.
Pausing and ending
- To pauseAgreed in writing, with a restart dateYou: confirm the date on the thread.
- During a pauseAds and billing stop. Follow-ups and access stay.You: a small budget left on keeps your audiences warm.
- To endNotice before the renewal dateYou: email Stephen with "Notice" in the subject.
- Within 2 weeksYour assets and a learnings documentYou: export your CRM contacts.
- Last dayRemove our accessYou: the clicks are here.
Your ad account, page and pixel were always yours.
Common questions
- What do we get back when we leave, and what stays with you?
- How is the final invoice handled?
- A colleague is leaving or joining. What do we need to tell you?
Stuck? Email stephen@thegrowthbully.com with a screenshot of the whole window.